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Student Financial Assistance: Student Loan - Other
Questions, issues, concerns, complaints, or problems that are not a result of theft ⓘ, fraud ⓘ, or other possible criminal activity involving your Federal student loan, should be directed to the Office of the Ombudsman.
The Office of the Ombudsman is a neutral, informal, and confidential resource at the U.S. Department of Education to help resolve complaints about your Federal student aid.
Please note that the OIG cannot assist with expediting inquiry wait times.