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Student Financial Assistance: Collection Agency, Defaulted Student Loans, Wage Garnishment Issues
Questions, issues, concerns, complaints, or problems involving an agency collecting on a defaulted student loan, improper accounting errors on your student loan, or other matters involving a collection agency, should be directed to the Office of the Ombudsman.
The Office of the Ombudsman is a neutral, informal, and confidential resource at the U.S. Department of Education to help resolve complaints about your Federal student aid.
Please note the OIG cannot assist with expediting wait times related to individual inquiries.
If your concern or complaint involves a scam involving student loan forgiveness, debt relief, or other possible scam involving your student loan, see Identity Theft & Scams.